Privacy Policy

This policy applies to the INSPIRED LAB company website and inquiries received through its contact and support channels. Individual products may have a separate policy covering their features and information handling.

For information stored by the Rental Home Baseline app, read its app privacy policy.

You can contact us through the website inquiry form or by email. In the form, select either company, partnerships and other inquiries or product help and issues. For privacy requests, select company, partnerships and other inquiries.

The form explains how we collect and use your information and asks for your consent before submission. Service providers involved in inquiry handling and security are listed below.

The retention periods and deletion procedures in this policy apply to inquiries and replies received through either the form or email.

We use inquiry information to understand your request, provide a response, resolve product issues and manage related follow-up. Information submitted through the form is processed with your consent under Article 15(1)(1) of the Korean Personal Information Protection Act.

Technical information is processed to deliver the website, prevent automated abuse and investigate service failures. Security processing based on legitimate interests is limited to what meets the requirements of Article 15(1)(6), including necessity, proportionality and protection of individual rights.

We do not use inquiry information for advertising or marketing. If we need to process information for a different purpose, we will establish the required legal grounds and obtain separate consent where necessary.

You can submit an inquiry without the optional product name. You may refuse consent to inquiry processing; this prevents form submission but does not prevent browsing public pages. If you contact us by email, we receive the sender address and information you include in that message.

Please do not include passwords, national identification numbers, sensitive information or information about others that is unnecessary for your inquiry.

We retain personal information only for the period necessary for its purpose or as required by law. Inquiry records are kept for related follow-up for up to 1 year after resolution. Information that is no longer needed is destroyed without delay, even before that period ends.

If another law requires preservation, we will identify the applicable ground, information and period and keep those records separately for that purpose. Additional retention for an actual dispute is limited to information supported by a lawful ground and a defined retention end point; inquiries are not retained indefinitely merely because a dispute might arise.

We handle personal information within the purposes stated in this policy. We disclose it to an independent third party only with the required consent or where permitted or required by law. We do not sell inquiry information.

Where disclosure requires consent, we will explain the recipient, purpose, information, retention period and the right to refuse and its consequences. Requests by public authorities are assessed for legal authority and limited to the necessary information.

We use the following providers to deliver the website and handle inquiries. Providers acting on our behalf may handle information only within the scope necessary for the entrusted work. We require appropriate protection, restrictions on other uses and subcontracting, and oversight in accordance with applicable law.

When Turnstile is used for our website security, Cloudflare acts as a processor. Cloudflare also describes independent processing of security signals to improve its bot detection. Details are available in the Turnstile Privacy Addendum. Inquiry text is not sent in the Turnstile verification request; it is processed separately for email delivery.

We use overseas infrastructure for website delivery and inquiry correspondence. The following table describes the providers, information, purposes, timing, locations and retention. We apply the grounds and safeguards required by Korean PIPA Article 28-8; where separate consent is required, it is obtained separately from collection and use consent.

You may contact our privacy officer to ask about, object to or request suspension of overseas processing. A refusal may limit a service that cannot be provided without that processing. We explain available alternatives and respond under applicable law. We do not treat continued website use as blanket consent to transfers.

We identify information whose retention period has ended or purpose has been fulfilled, check whether lawful preservation is required, and destroy information no longer needed. Deletion covers applicable mailbox messages, attachments, forwarded and reply copies, downloaded files and trash.

Electronic records are deleted using methods intended to prevent recovery or reproduction. Paper records, if any, are shredded or incinerated. Provider recovery copies and backups are removed according to the applicable service retention cycle; deleting a visible mailbox item does not necessarily erase all backup copies immediately.

We apply safeguards appropriate to the information and the risks involved, including the following:

• Checking submitted information and limiting repeated submissions to prevent spam and abuse.
• Restricting where inquiries are sent and preventing inquiry responses from remaining in the browser cache.
• Minimizing personal information in error records used for troubleshooting.

Personal information incidents are addressed through containment, harm reduction and the individual notifications and regulatory reports required by applicable law. Privacy incident reports may be sent to the contact below.

We do not use tools to track visitors for advertising. We use Cloudflare statistics to understand website usage and performance. Cloudflare security functions may process browser signals or set security cookies when activated. Turnstile can process security signals even without a cookie.

You can block or delete cookies and restrict third-party scripts through your browser privacy settings. Restricting security functions may prevent verification or inquiry submission. Blocking cookies alone does not necessarily stop every security signal from being processed.

If we introduce optional analytics, advertising or personalization tools, we will explain their purposes, data and retention and obtain consent before they operate where required.

You may request access to, correction or deletion of your personal information, suspension of processing, or withdrawal of consent, subject to applicable law. A legal guardian or authorized representative may act on your behalf.

Send your request to the privacy contact below, stating the action requested and information that helps us locate your records, such as the email address used for an inquiry, the approximate inquiry date or the request ID. We may request the minimum additional information needed to verify your identity or authority to act. Do not send identification documents unsolicited.

We will respond within the period required by applicable law. If we cannot comply in full, we will explain the legal grounds, reasons and how to challenge the decision. Information subject to a correction or deletion request will not be used or disclosed until the request is resolved, except where permitted by law.

Withdrawal or deletion may prevent further responses to an inquiry. It does not prevent access to public website content. Records held only on your device and copies held by external recipients must be managed through the relevant device or recipient.

For inquiries concerning a child under 14, a guardian should contact us using their own contact details. The form cannot verify guardian consent. Where guardian consent is required by applicable law, we obtain it before processing the child’s information. If we identify child information collected without valid consent, we stop the relevant processing and take appropriate steps, including deletion.

Contact us for privacy questions, complaints, requests concerning your rights or incident reports. Include “Privacy” in the subject and describe your request. We will review it and respond promptly; if additional time is necessary, we will explain the reason.

For privacy concerns or objections to our response, contact us using the details below. You may also seek independent advice, report an infringement or apply for dispute mediation directly through the following Korean authorities. Contacting us first is not a condition of using these remedies.

• Personal Information Dispute Mediation Committee · 1833-6972
• KISA Personal Information Infringement Report Center · 118

Nothing in this policy limits your statutory rights to compensation, regulatory assistance or judicial remedies. The law applicable to a dispute determines jurisdiction and the available remedies, including any mandatory protections under the law of your place of residence.

Effective October 2, 2026, we retain consent status, the time the server received the submission, and the consent statement and notice version with each form inquiry. These records follow the same retention and deletion rules as the inquiry. Read the previous policy (effective September 9, 2026).

We may update this policy when the law or the way we operate our services changes. We will publish the revised policy, effective date and material changes on this page and retain access to previous versions. Changes that materially affect your rights will be notified in advance through the website or another appropriate channel.

Where applicable law requires separate notice or consent, we will complete that process before the relevant processing begins. Continued use of a service does not replace consent required by law.